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Customer Obsession Drives Our Growth: Mayank Agarwal, Cofounder & CTO, Hubilo

Customer Obsession Drives Our Growth: Mayank Agarwal, Cofounder & CTO, Hubilo

"For our purposes, it is a companionship of 12 years. Right from the start, we confided in one another and realized that we needed to give each other space. That is the main way a CTO can imagine development, and the CEO can imagine the business and its development. Prime supporters will forever necessitate that sort of trust and space to make it a triumph." — Mayank Agarwal, fellow benefactor and CTO, Hubilo.

This comprehension among Agarwal and his fellow benefactor Vaibhav Jain has empowered the team to scale their startup through different economic situations — turning and refreshing with each significant industry shift.

Hubilo was begun in 2015 as a virtual systems administration stage and right now works as a start to finish virtual occasion stage, with 40% of the client base in the US, while the APAC and the EU represent 25% each. Its regarded demographic incorporates the United Nations, Walmart, AB InBev, Roche Pharma, Echo, and GITEX.

Prior, the startup let cft know that it moved to live virtual occasions 26 days into the 2020 lockdowns and from that point forward have figured out how to installed in excess of 750 customers from 100+ nations and drew in with in excess of 100 Mn participants through its arrangement of 10K+events.

When gotten some information about Hubilo's beginning, Agarwal reviewed that his prime supporter consistently had a pioneering outlook and the vision to begin his organization. "Later school, I was working for an IoT startup when he (Jain) called and requested that I join his startup and fabricate an in-house tech group. Also I said OK without reconsidering. I recently realized that assuming he had begun something, it would become large."

Be that as it may, when they began as a virtual systems administration stage in 2015, the market was not prepared for it. It was when Zoom or Google Meet or Meet Now had not become an integral part of our day to day routines as they are presently in a pandemic-hit world. Individuals were worried of the virtual world, and live-spilling of virtual occasions was everything except specialty. However, all that changed in 2020 as the Corona emergency brought life (and the economy) to a shivering stop.

While organizations across areas saw their incomes hit absolute bottom, virtual systems administration was among the couple of business sectors that saw a flood. By then, at that point, practically all associations had begun utilizing these stages for their everyday activities, particularly as the work-from-home culture thrived because of long spells of lockdowns the nation over.

As acknowledgment unfolded that the world would not get back to pre-Covid predictability at any point in the near future, new virtual occasion stages hit the market, and occasion organizers began investigating those. Yet, none of these stages had the tech stack that could assist undertakings with facilitating enormous scope occasions.

Understanding the new test, Hubilo chose to take advantage of the chance. "We tested and added a video organizing stage to our current one. We did this in 20 days with a little group of 35-40 individuals. Out of them, just 10 were engineers. In those 20 days, we dispatched our new stage and facilitated an exceptionally fruitful occasion of around 300 participants," added Agarwal.

In the wake of facilitating the video-incorporated occasion, Hubilo completely understood the potential in this space and began adding more highlights to its foundation. Since its jump of tech, the organization has facilitated enormous scope occasions — — for the Indian elements of organizations like Publicis Sapient (TLG India), Nivea India, Reliance Jio, Schneider Electric, and George P. Johnson.

Here are the altered passages from cft's cooperation with Mayank Agarwal as the CTO diagrams the tech and development at Hubilo and his learnings through the turns and development.

cft: Tell us about the underlying business sector aversion in regards to virtual occasions. What are the key difficulties, and how best in class is the Hubilo stage to counter them?

Mayank Agarwal: Hosting an occasion is a workmanship. At the point when you do it, you need to drive participant support and commitment alongside the meetings, and it is troublesome. In actual occasions, there are choices of setting up slows down, stalls, and that's only the tip of the iceberg. However, the virtual occasion itself turns into a setting, and you need to do everything inside it.

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To start with, comparably the pandemic hit, brands were reluctant, significantly on account of the weighty reliance on innovation. On the off chance that one thing goes south, the whole experience will be demolished. However, four or five months down the line, they began seeing the strength of these stages. Hubilo as well as any remaining occasion stages that are adequately strong. Along these lines, everything really revolves around confiding in the stage.

Going through this whole experience additionally caused us to understand that it is vital to guarantee that the occasion and the participant encounters stay faultless for occasion tech stages like our own. Thusly, we generally check out how we drive this excursion on our foundation through drawing in and vivid occasion encounters.

cft: What is the job of information and investigation in an effective virtual occasion? How might brands guarantee the accomplishment of their occasions?

Mayank Agarwal: It is critical to check out the information from previous occasions that can assist with illuminating all divisions of a showcasing association which parts of the occasions reverberate the most with crowds. Utilizing occasion innovation, coordinators can see more than who preferred an occasion. They can likewise see how to fit each occasion insight to the person previously, during, and later the occasion.

Individuals like drawing in content, particularly when they can participate in it with their companions and associates. This is one reason that the Netflix "watch party" highlight has been an enormous accomplishment on the stage. One commitment methodology that has turned out effectively for Hubilo is to consider occasions according to a telecom viewpoint rather than simply attempting to duplicate a live occasion. At last, individuals ought to have the option to go to an occasion from anyplace and draw in with the substance with different participants, regardless of whether they're face to face or virtual.

cft: You turned and dispatched another item in 26 days. You have likewise delivered Hubilo 2.0 with more elements. How could you accomplish this accomplishment?

Mayank Agarwal: We began with an exceptionally essential systems administration stage in 2015. And afterward, we explored different avenues regarding the video part. In any case, even as we saw development, we realized it was anything but a reasonable model.

Thus, to comprehend the market and what sort of highlights we need to bring into the market, we did what we have consistently done. We focussed on the thing our clients were saying.

You might say this item has been based on client input. We gathered a ton of criticism, particularly a half year into the pandemic, asking them what should have been assembled and what they needed to see on the virtual systems administration stage. Through that, we likewise comprehended the sort of administration level arrangements we should give, the changes and the redesigns we would need to make, and that's just the beginning.

Besides, we had a group chipping away at scaling, solidness, and stage security simultaneously, ensuring that we would be GDPR prepared also. All things considered, we must be open for the normal market. We likewise got the ISO 27001 accreditation in those seven-eight months. Along these lines, everything was running equal in those days.

cft: Hubilo has worked with worldwide brands. How would you guarantee that brands can use the stage's capability without limit?

Mayank Agarwal: Well, we accept that Hubilo is a worldwide stage. It isn't restricted to any geology, and our customers across the globe comprehend that the advanced world is borderless. The credit for this ought to go to our customer achievement and onboarding groups. Understanding virtual occasions and their intricacies could be intense. Subsequently, our first spotlight is instructing our customers on the best way to ponder occasions from a crossover or virtual point of view, how to draw in with the participants, how proportional the occasions further, and that's only the tip of the iceberg.

cft: What are the greatest difficulties when you work with customers across areas and from everywhere the world?

Mayank Agarwal: A significant test is language, obviously. At the point when you need to contact various districts, you should approach various dialects. It was a vital justification for the new stage. We assembled the design at the backend so any language can be added inside a day. Up to this point, the stage upholds 10 dialects, and we will add all the more very soon. Our latest occasion that Hubilo facilitated had a gesture based communication mediator too, making the occasion more comprehensive.

cft: What about the abrupt customer flood in the midst of the pandemic? What changes were needed to your tasks and plan of action to deal with it?


Mayank Agarwal: We have an extremely responsive client assistance group, and we have basically no reaction time as a client care administrator is proactively available to work during training meetings, during the occasion should any issues emerge, and later the occasion on the off chance that the client needs assistance deciphering the information. They are not simply offering help over talk or email. The client care director is a piece of the general occasion group and is accessible to help progressively at each occasion. During the flood, we extended our group, and presently we have 60-70 qualified specialists who know how to address complex issues. We additionally patched up our framework and tech stack to help large occasions as we most likely were aware we should be prepared for it. The sum total of what we had was an effortlessness time of three-four months since organizers would set aside that effort to change in accordance with the virtual occasion space. Those months resembled a conflict period for us. We developed across all offices.

cft: The world is getting on to half and half occasions. What would we be able to anticipate from Hubilo to intensify that experience?

Mayank Agarwal: To oblige mixture occasions on the stage, we have made a ton of updates to our as of late dispatched application. We are currently furnishing participants and speakers with a balanced video calling choice other than relax and organizing choices and the sky is the limit from there. We have likewise opened our foundation to a ton of sellers, making it more adaptable.

Hubilo has as of late dispatched a registration application to assist coordinators with further developing wellbeing, security, and consistence for their participants, speakers, and groups — both in physical and virtual occasions.

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